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Warranty & After-sales FAQs

Fokca provides after-sales support for customers using its pneumatic components, with warranty conditions evaluated according to the product, application, operating conditions, and reported issue. Customers can provide order details, product information, photos or videos, and operating conditions to help identify and resolve problems efficiently. Depending on the product and situation, support may

1. What is Fokca’s warranty policy?

Warranty conditions depend on the product category, application, operating conditions, and the nature of the reported issue.

If you experience a problem, please provide the order reference, product model, quantity affected, photos or videos, operating conditions, and a description of the issue.

Our team will review the available information and confirm the appropriate next step according to the product and order circumstances.

2. What should I do if I receive an incorrect product?

Please contact Fokca as soon as possible and provide your order reference, product model, quantity, photos of the product and packaging, and a description of the discrepancy.

Our team will compare the received product with the confirmed order information and work with you to determine an appropriate solution.

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3. What should I do if a product has a quality issue?

Contact our after-sales team with as much relevant information as possible, including:

• Order number

• Product model

• Quantity affected

• Photos or videos

• Operating pressure and conditions

• Installation information

• Description of the failure

This information helps us review the issue more efficiently and determine whether further inspection, replacement, technical clarification, or another corrective action is appropriate.

4. Can Fokca supply replacement parts?

Replacement parts or repair-related components may be available for certain products and models.

Availability depends on the product design, model, age, and required component.

Please provide the complete product model, photo, and the part you require so our team can confirm whether a suitable replacement is available.

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Fokca is a brand of Ningbo Fokca Automation Co., Ltd.

Looking for custom pneumatic cylinder solutions? Visit our sister brand, Fescolo.→

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