Practical support when something does not go as expected.
Fokca aims to provide dependable products and responsible support throughout the purchasing process. If you experience a product, specification, shipment, packaging, or quality-related issue after receiving your order, please contact us with the relevant information.
Our team will review the available details, compare them with the confirmed order requirements, and work with the appropriate production, quality, or logistics team to determine the next practical step.
Submit an After-sales Request↓
Please contact our after-sales team if you experience issues such as:
● Product received does not match the confirmed order
● Incorrect model, specification, quantity, or packaging
● Visible transportation or packaging damage
● Product performance or functional issue
● Suspected product quality problem
● Missing parts or accessories
● Repeat-order inconsistency
● Questions about replacement parts or corrective action
For product selection before ordering, please use our Product Consultation service instead.
Complete information helps us review the issue more efficiently.
Please provide as much of the following as possible:
● Order number or invoice reference
● Product model
● Quantity ordered
● Quantity affected
● Description of the issue
● Clear photos
● Videos, where useful
● Product label or nameplate photo
● Packaging photos
● Installation information
● Operating pressure
● Working medium
● Voltage, where applicable
● Operating conditions
● Date the issue was discovered
For repeat orders, please also provide the previous order reference if the issue relates to specification or consistency.
We collect the order information, product details, photos, videos, and other relevant evidence provided by the customer.
Our team compares the reported issue with the confirmed order specifications, product requirements, inspection information, and available production or shipment records.
If additional information is needed, we may ask for further photos, measurements, operating conditions, samples, or testing details to help identify the cause.
Based on the available evidence and review result, we will discuss an appropriate next step with the customer.
Depending on the circumstances, this may include technical clarification, replacement parts, product replacement, corrective action, further inspection, or another reasonable solution.
Where appropriate, relevant findings are shared internally to help improve product consistency, inspection, documentation, packaging, or future order execution.
If you believe a product has a quality problem, please avoid discarding, modifying, or disassembling the affected product before contacting us unless necessary for safety.
Photos, videos, operating data, and the original product condition can be important for determining the cause of a problem.
For technical issues, we may ask for information such as:
● Installation method
● Working pressure
● Working medium
● Operating temperature
● Cycle frequency
● Load conditions
● Electrical voltage and wiring, where applicable
● Failure timing and symptoms
The information required depends on the product category and reported issue.
If you receive an incorrect model, quantity, accessory, label, or packaging configuration, please contact us as soon as possible.
Provide the order reference together with photos of:
● The received product
● Model or product label
● Inner packaging
● Outer carton
● Shipping label, where relevant
We will compare the received items with the confirmed order information and review the appropriate corrective action.
If products or packaging appear to have been damaged during transportation, please take clear photos before unpacking or disposing of the packaging whenever possible.
Useful evidence may include:
● Outer carton condition
● Pallet or crate condition
● Shipping labels
● Internal packaging
● Damaged products
● Quantity affected
Please also notify the carrier or freight forwarder promptly when required, as transportation claims may be subject to reporting deadlines.
Replacement parts may be available for certain Fokca products and models.
Please provide:
● Complete product model
● Product photo
● Required component
● Quantity
● Previous order reference, if available
Availability depends on the product design, model, production status, and the specific part required.
Warranty conditions vary by product category, application, operating conditions, and the nature of the reported issue.
A warranty claim is reviewed based on the confirmed product specification, order information, available evidence, and operating conditions.
Damage or failure caused by incorrect installation, misuse, operation outside specified conditions, unauthorized modification, normal wear, or external factors may not be covered.
Please contact our team with the relevant information so the specific case can be reviewed.
Before submitting an after-sales request, please prepare:
● Order or invoice number
● Product model
● Quantity affected
● Photos or videos
● Description of the issue
● Relevant operating conditions
Providing complete information at the beginning can significantly reduce unnecessary back-and-forth communication.
If you have an issue with an existing Fokca order, send us the relevant order information and supporting evidence.
Our team will review the case and help determine the most practical next step.
Submit an After-sales Request↓
Get a free sample
Fokca is a brand of Ningbo Fokca Automation Co., Ltd.
Looking for custom pneumatic cylinder solutions? Visit our sister brand, Fescolo.→
© 2026 Ningbo Fokca Automation Co., Ltd. All rights reserved. Sitemap
